Shipping

All items are shipped by Insured Priority Mail which is included in the shipping and handling charge, within 2 business days.

Returns

Bill's Train Depot offers the following Returns Policy:

Your satisfaction is guaranteed and all items are checked before shipping to ensure their quality.

We do have to set that Shipping and Handling charges are non-refundable, except in the case where the wrong merchandise was shipped.

Any defective item or missing parts will be replaced with the same item/s and shipped free of charge.

Reimbursement for returns will be Store Credit or PayPal Credit minus a 5% restocking fee.

Customers who request a credit card reimbursement will incure an extra 3% charge.

If any merchandise is to be returned for any reason at all you must first e-mail for instructions at:

Returns

Include in the e-mail the reason why the item or items are being returned.

We will then e-mail back with instructions.

Returns must have the original box, wrapping and packing and not have been abused in any way.  A note should be included with the reason for the return.

Products Damaged by Shipping

Any product damaged as a result of shipping please notify us at:

Shipping

We will instruct you on the procedure to follow for reimbursement on the insurance that is included on all shipments.

Having Problems with the site or have a question about an item?

Email us at:

Contact Us

Please let us know what the problem is or the item that you have a question on. We will get back as soon as possible.

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